WinCo Foods

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To accomplish any job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function of the job. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform these essential functions.

 

WinCo is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Search Results Page 1 of 1

Location : Location US-ID-Boise
Posted Date 6 days ago(5/18/2022 3:59 PM)
Job Summary   Work with current personnel to learn skills necessary to provide IT related customer support for store, warehouse and the general office employees. Participates in on the job training to develop the necessary skills to operate and troubleshoot software, systems and computer equipment in a corporate Windows and AS400 environment.  Consistently provide friendly and engaging customer service to internal and external customers.  Perform related work.   Typical Duties and Responsibilities - Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. - Participates in on the job training as necessary to perform Help Desk Technician duties. - Answer calls and emails regarding incidents, requests or information from WinCo Foods users. - Create tickets documenting type of call and issue. - Courteously ascertains reason for the call and determines whether issue can be immediately resolved or escalated to other groups. - Evaluates each call to determine nature and whether related to hardware, software, applications, systems, desktops, peripheral devices, etc. - Determines if assistance by the IT Help Desk, internal IT staff or external Vendors are appropriate and ensures escalation to appropriate group or Vendor.  - Uses remote desktop software to resolve issues, performs installations or demonstrates solutions to users or help users identify issues. - Resolves as many user-reported problems as expertise permits using available tools, and following procedures and policies for the handling of incidents at a Tier 1 or Tier 2 level. - Works with customers over the phone to provide step-by-step or detailed instructions on resolving the problem which may include modifying current programs, upgrading software versions and service packs, evaluating controls and security, new changes required. - Acts as a liaison between customers and internal IT support staff to assure accurate problem interpretation; maintains communications with customers during the problem resolution process if necessary. - Develops troubleshooting skills by using effective investigative methods and available troubleshooting tools. - Ensures all necessary information is accurately entered and tracked. - Completes required Help Desk training to enhance and improve support. Requirements Education: - Associates degree from an accredited university or technical institution OR an equivalent combination of education, training and/or experience in addition to experience listed below. Experience: - At least three (3) years working fulltime in a Corporate IT environment.  - At least five (5) years using Windows Desktop, Microsoft Office Suite including MS Outlook, Word and Excel, and using AS400 applications. Ability to: - Consistently provide friendly and engaging customer service to internal and external customers. - Work in 8-12 hour shifts with some supervision, with open availability including various shifts as scheduled, to include evenings, nights, weekends and holidays. - Demonstrate initiative and self-direction. - Work effectively in a team oriented corporate environment. - Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. - Sit for extended periods of time. - Perform other duties as assigned or needed. Preferred Education, Experience and/or Credentials: - At least two (2) years supporting and troubleshooting computers, systems and software in a corporate Help Desk environment. - Operating and supporting Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory. - Relevant IT industry recognized technical certifications (ITIL, Microsoft, CompTIA, etc.). - Experience in a corporate Help Desk environment supporting a retail environment. The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
City
Boise
State
Idaho
Address
650 N. Armstrong Place
Country
United States
Post End Date
5/30/2022
Store #
Boise #000
Location : Location US-ID-BOISE
Posted Date 6 days ago(5/18/2022 1:09 PM)
Job Summary   The Senior HR Analyst provides data and analysis in support of all HR functions. This includes supporting the design, development, and maintenance of HR analytical tools and dashboards as well as responding to ad hoc reporting requests utilizing a variety of data sources.     Typical Duties and Responsibilities   - Assist in building and refining HR reporting and analytics capabilities to ensure that timely, repeatable, accurate and insightful information is available to support HR priorities and actionable goals - Collaborate with internal team members on reporting and analytics projects in various areas of HR including Compensation, Talent Acquisition, Talent Development, Employee Relations, etc. - Contribute ideas and insights that will benefit the group and help to build strong reporting and analytics functions. - Accurately assess information requests and business situations and determine methods & frameworks to address business challenges - Identify opportunities to drive reporting standardization, analytics improvements, and process optimization. - Assist with creating, maintenance, and tracking of job documentation - Assist with various other data tracking as needed     Requirements Education: - Bachelor’s degree in Human Resources, IT, Business, Finance, or a related field   Experience: At least four years of data analysis and reporting experience - Advanced level knowledge in MS Excel and strong working knowledge of Microsoft Office (Word, PowerPoint, etc.)   Ability to: - Ability to handle confidential employee information with appropriate discretion and data safeguards - Demonstrate skills in analysis methods and project management - Quickly learn functionality of new software reporting applications - Be extremely self-motivated, take initiative and drive results - Multi-task and work in a fast-paced, multiple-priority environment - Strong communication, interpersonal, and relationship building skills - Excellent written and verbal communication skills, including the ability to communicate analytics insights to a non-technical audience   Preferred Education, Experience and/or Credentials: - Experience working within an HR Function - Experience working with HR specific software/systems - Experience with complex data sets and relational databases (e.g. Access, BI Tools, SQL)   The above statements are intended to describe the general nature of work performed by the employees assigned to this job.  All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary. 
City
BOISE
State
Idaho
Address
650 N ARMSTRONG PLACE
Country
United States
Post End Date
6/2/2022
Store #
Boise #000
Location : Location US-ID-Boise
Posted Date 6 days ago(5/18/2022 12:09 PM)
Job Summary   Responsible for the design, implementation, configuration, administration and integrity of the server and storage infrastructure. Responsibilities include the evaluation, selection and recommendation, implementation, technical documentation and problem resolution for server and technology solutions. Participates as a technical resource on server team and serves as project lead for server team projects.   Typical Duties and Responsibilities - Collaborate with IT Staff and Infrastructure Director to create optimal system performance, design, architecture, and configurations. - Provide technical expertise and knowledge to server system strategic plan and roadmap. - Work with end users and department heads to identify, maintain and document service levels. - Provide system support for all aspects of server hardware and software products. - Configure, design, and maintain system security solutions. - Maintain all server system hardware and software including servers, storage arrays, virtualization, active directory, databases, and exchange. - Identify software products, tools, and utilities to meet operational needs.  Lead software evaluations based on workflow requirements and structured analysis. - Participate in incident response for server and systems related instances. - Perform analysis, diagnosis, and resolution of complex system problems for hardware and software solutions. - Practice asset management, including maintenance of server component inventory. - Conduct research on products, services, protocols and standards in support of server and storage environments - Evaluate, test and recommend system hardware and software products. - Analyze technology problems, oversee implementation and supervise performance of corrective maintenance; ensure the regularly scheduled maintenance activities are appropriately performed and logged - Design and implement secure system architecture to meet PCI requirements. - Review server configurations for accuracy, standardization, and simplicity. - Monitor and tune operational software to achieve optimum performance levels. - Lead and perform ongoing analysis of operations functions to identify opportunities to increase efficiency of resource usage and quality of service. - Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency outages. - Manage assigned projects to deliver services that meet established objectives on time and within budget. - Proactively utilize IT resources to maintain detailed technical product knowledge, remain current with IT technology trends and increase technical skills. - Provide guidance and training to IT Staff as required. - Keen attention to detail in documentation and configuration of systems - Consistently meet goals, expectations, and deadlines. - Perform other duties as assigned or needed.  Requirements Education: - Bachelor’s degree in an IT related field OR an equivalent combination of education, training and experience in addition to experience listed below. Experience: - At least five (5) years’ work experience in an enterprise-scale IT Operations environment or equivalent. - At least five (5) years’ work experience as a Systems Administrator or Engineer gained in the last ten (10) years OR equivalent education, training and/or experience demonstrating considerable knowledge of server systems design and architecture. - Demonstrating proficiency in one or more of the operational software set, including patch management, powershell scripting, software distribution, antivirus, security, enterprise monitoring and backup/recovery. - Demonstrating proficiency in IT process analysis methods, change control methodologies, software installation and methods, ITIL/ITSM concepts and principles. - Demonstrating ability to architect complex, secure, and highly available systems. - Demonstrating familiarity with the interrelationship of application development, systems programming, operations, and the support center. - Leading and managing IT projects to successful completion. - Exhibiting strong analytical and problem-solving skills with keen attention to detail. - Utilizing excellent verbal, written and inter-personal communication skills, presenting ideas in user-friendly language. - Effectively working with product vendors and support personnel. - Exhibiting excellent customer service skills and ability to work with others. Must demonstrate professionalism and courtesy in all customer interaction. Ability to: - Communicate effectively both written and verbal. - Work in a team-oriented, collaborative environment with a strong customer service orientation, understanding organizational goals and objectives. - Convey ideas in a logical order and professional manner. - Be on-call to trouble-shoot emergencies. - Travel occasionally. - Work varied hours; including nights, weekends, and holidays, when necessary to meet business needs. - Multi-task effectively, remaining detail oriented, and maintaining composure in a fast paced IT environment. - Utilize logical thought processes and learn new systems, concepts, and procedures. - Demonstrate advanced knowledge of server concepts, principles, maintenance and operation. - Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. - Sit for extended periods of time. - Bend, stoop, twist and turn frequently. - Lift and transport objects weighing up to 50 lbs. such as routers and switches. - Push and pull hand trucks and push carts containing loads of substantial weight. Additional Requirements: - A minimum of one (1) industry recognized advanced certification, such as: Microsoft Certified Systems Engineer (MCSE), Vendor specific Storage administration certification or VMware Certified Professional (VCP) Machines and Equipment Operated: - Office machines (computer terminal, copier/scanner, fax machine, telephone etc.). - Servers and Storage Arrays. - Hand and power tools. - Push carts, hand trucks. Preferred Education, Experience and/or Credentials: - ITIL Foundations certificate The above statements are intended to describe the general nature of work performed by the employees assigned to this job.  All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary.   
City
Boise
State
Idaho
Address
650 N. Armstrong Place
Country
United States
Post End Date
5/30/2022
Store #
Boise #000
Location : Location US-ID-BOISE
Posted Date 1 week ago(5/17/2022 2:00 PM)
Job Summary Serve as the Company’s first point of contact for customer inquiries, requests, complaints and comments received at, or escalated to, the corporate level. Work with department and company leadership to develop and maintain guidelines, communication standards, reference guides and related systems. Provide customer service through varied technology and means of communication.  Ensure quality, timely and satisfactory resolution to concerns and inquiries. Acts as a subject-matter expert for customers as it relates to policies, features and technologies. Consistently provides friendly and engaging customer service to internal and external customers.  Perform related work.   Typical Duties and Responsibilities - Deliver friendly and engaging customer service to internal and external customers by telephone, email, and in person. Model friendly, enthusiastic customer service with an emphasis of taking care of the customer. - Respond to customer questions, concerns, inquiries and comments ensuring appropriate resolution; providing exceptional customer service during all internal and external communications in a courteous, professional, effective and timely manner. - Research details, validity and circumstances surrounding any actionable concern, from initial point to conclusion. - Review, research and resolve a large volume of cases of varying topics and complexity. - Accurately prioritize active, pending and incoming cases by topic, priority and urgency. - Follow strict guidelines of confidentiality and recordkeeping related to matters, topics and conversations of a legal, protected, sensitive and/or confidential nature. - Act as a subject-matter expert for policies, changes, features and technologies that have an impact on the public. Assist in developing communication strategies to address concerns that affect our consumers.  Deploy strategies while addressing customer inquiries and reporting findings, trends and overall perception by the public. - Develop and maintain department guidelines, communication standards and reference guides by collecting information, conducting research and/or gathering information from various departments. - Maintain and manage internal systems, applications and databases, such as the department’s knowledge base and ticketing system - ensuring all functions and content are correct, current and available for use by the appropriate personnel. - Capture and accurately log every actionable case that requires routing, research, archiving, escalation and/or resolution. - Create, distribute and present reports on a regular basis and as requested covering key metrics, topics and/or geography. - Provide company leadership with timely and actionable summaries of company-wide, regional and/or localized trends, focusing on areas of concern and areas of opportunity. - Work with department and leadership to develop, maintain and improve customer service standards and communication procedures. - Perform other duties as assigned.  Requirements Education: - High School Diploma or equivalent required. Experience: - At least two (2) years’ work experience in a customer service role proficiently providing customer service via phone and computer. - Demonstrating proficiency in the use of common browsers and navigation of the World Wide Web/Internet. - Demonstrating proficiency in the use of Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.) software. - Demonstrating initiative and self-direction, ability to work independently and/or in a team environment, be dependable and possess excellent time management skills. Ability to: - Consistently provide friendly and engaging customer service to internal and external customers. - Project a pleasant and cooperative attitude at all times to represent WinCo Foods in a positive manner. - Communicate clearly and professionally, with customers and company personnel, utilizing excellent verbal, written and inter-personal communications skills. - Listen actively to correctly understand customer’s requirements, questions or complaints. - Perform all work while applying a high level of critical thinking and attention to detail. - Learn new procedures, concepts, software and tools related to the position. - Establish and maintain good rapport and effective working relations with all internal and external customers. - Manage time effectively, handle and prioritize multiple tasks, and switch between tasks quickly. - Sit and twist upper body for extended periods of time. - Use both hands repetitively for extended periods of time. - Perform all tasks with integrity and dependability. Machines and Equipment Operated: - Computer keyboard, mouse, office equipment (telephone, headset, fax, copier, scanner, etc.) and other devices. Preferred Education, Experience and/or Credentials: - Associates degree in business, communications or related discipline. - Experience with customer service in a retail environment. - Advanced skills with Microsoft Office productivity tools (Outlook, Word, Excel and PowerPoint). - Proficient in the use of social media and collaboration technologies. The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
City
BOISE
State
Idaho
Address
650 N ARMSTRONG PLACE
Country
United States
Post End Date
6/14/2022
Store #
Boise #000
Location : Location US-ID-Boise
Posted Date 2 weeks ago(5/13/2022 5:16 PM)
Job Summary Provide administrative support to the CEO and executive level management. Manage a team of administrative staff to provide overall support of organizational business objectives, including Administrative Assistants, Receptionist and Mailroom and Print Office Staff. This position will use advanced organizational skills to coordinate projects and ensure deadlines are met. Typical Duties and Responsibilities - Manage all aspects associated with scheduling, planning and coordinating executive travel, meetings and events. - Oversee administrative staff to ensure duties are performed accurately and timely to include; multi-line phone operation; office supplies and furniture order and delivery; all air travel, hotel, rental car, and meeting scheduling and reservations; printing services; and process all incoming and outgoing mail - Delegate work to administrative staff based on competence, experience, knowledge of the context, confidentiality, priority, urgency and availability. - Negotiate mail equipment leases, monitor equipment issues, and communicate with vendors and USPS. - Prepare and distribute Agendas and Minutes for Board of Director and its designated committees. - Act as liaison for the CEO for outside board functions. - Coordinate and schedule Senior Executive Staff requests, appointments and meetings. - Receive, screen and direct Executive Team phone calls as deemed appropriate. - Performs other duties as assigned or needed. Requirements Education: Bachelor’s Degree in related field or an equivalent combination of education, training and experience in addition to the experience requirements listed below. Experience: - At least 4 years in an corporate administrative support role - Strong experience with Microsoft Office suite, including Word, PowerPoint and Excel. - Demonstrating the ability to handle inquiries from the public, business partners and other employees. Applying strong analytical and problem-solving skills with close attention to detail in order to effectively monitor progress and complete assignments, performing all duties with efficiency and accuracy. Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking). Performing basic math (add, subtract, multiply and divide). - Utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, Executive Staff etc. Ability to: - Provide supervision, direction, assistance and training to team of administrative staff. - Prioritize, delegate, direct and organize tasks while meeting strict deadlines. - Apply knowledge of general office practices and procedures and excellent organizational skills. - Coordinate work among divisions, departments and outside organizations to complete projects.   Preferred Education, Experience and/or Credentials: - Prior experience in a corporate setting supporting Senior Level Executive(s). - Prior experience managing an administrative support team   The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.  
City
Boise
State
Idaho
Address
650 N. Armstrong Place
Country
United States
Post End Date
5/28/2022
Store #
Boise #000
Location : Location US-ID-Boise
Posted Date 2 weeks ago(5/11/2022 1:57 PM)
Job Summary   This position is responsible for performing payroll duties, including analyzing and auditing information received from stores, posting payroll data, and generating payroll. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.   Typical Duties and Responsibilities - Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person. - Process payroll by auditing, inputting changes, coordinating with Data Processing for the printing of checks, sorting checks and preparing them for mailing. - Adjusts payroll hour data according to the employee contracts and applicable laws. - Maintains and updates payroll tax information. - Filing. - Performs other duties as assigned or needed.   Requirements Education - High School Diploma or equivalent   Experience: - Demonstrating proficiency in use of Microsoft Office (Excel, Word) preferred. - Demonstrating good communication skills. - Documenting an excellent employment record. - Demonstrated dependability and initiative.   Ability to: - Consistently provide world class customer service to internal and external customers. - Perform a variety of simultaneous tasks (multi-tasking). - Establish and maintain good rapport with co-workers, supervisors, and others. - Prioritize varied responsibilities. - Perform all tasks with integrity and extreme confidentiality. - Sit for extended periods of time.   Machines and Equipment Operated: - Office machines (computer terminal, copier/scanner, 10-key, fax machine, telephone, etc)   Preferred Education, Experience and/or Credentials: - Prior Payroll knowledge/experience.   The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary. 
City
Boise
State
Idaho
Address
650 N. Armstrong Place
Country
United States
Post End Date
5/26/2022
Store #
Boise #000
Location : Location US-ID-Boise
Posted Date 2 weeks ago(5/10/2022 4:25 PM)
Supports the payroll department by testing, configuring system changes, and streamlining business processes. Partners in project management that includes the development, planning, initiation, and oversight of assigned project(s). Ensures accuracy and timeliness of system output. Ensures that generated output meets the needs of system users. Provides assistance, advice, problem solving, training and technical information to users regarding the use of applications. Coordinates activities related to compliance, including but not limited to training, third-party vendors, and reporting. Consistently provides friendly and engaging customer service to internal and external customers. Perform related work.   Typical Duties and Responsibilities - Deliver friendly and engaging customer service to internal and external customers by telephone, email, and in person. Model friendly, enthusiastic customer service with an emphasis of taking care of the - In conjunction with the Director of Payroll and ESOP, develop project plans and timelines. - Test, document, and support business system applications. - Contribute to the creation of Knowledge Base information and facilitate knowledge transfer to users. - Identify, research, and resolve technical problems. - Collaborate on payroll initiatives and other company-wide projects. - Ensure compliance with company policy, local, state, and federal laws related to assigned projects. -   - Manage multiple concurrent projects. - Participate in project meetings related to logistics, project status updates, and milestone achievement. - Develop procedures and the related training documentation, classroom presentations and computer-based training programs. - Travel as needed to present live training sessions and perform other special projects. - Work with users to identify enhancements and gather detailed requirements. - Perform other duties as needed. Requirements Education: - Degree in business, accounting, human resources, information systems, or related field OR combined equivalent education, training, and experience. Experience: - At least two (2) years in a role with payroll or accounting systems administration responsibility, exhibiting knowledge, application, and systems configuration testing. - Demonstrating detailed knowledge, understanding, and proficiency using automated systems in business, retail, or distribution system (e.g. Point of Sale, Bookkeeping, Customer Service, Accounting, Payroll, Human Resources, etc.). - Demonstrating good knowledge of payroll and related laws including the ability to provide sound and practical advice. - Providing leadership while exhibiting strong interpersonal relationships and customer service skills - Maintaining an excellent rapport within the team and with customers. - Reading, analyzing, and interpreting professional journals, technical procedures, governmental regulations, and other legal documentation. - Effectively presenting information and responding to questions from groups of managers, company representatives, customers, and the public. - Demonstrating excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software. - Exhibiting excellent organizational, analytical, communications and project management skills. - Demonstrating integrity and unquestionable ethics. - Displaying effective presentation capabilities and interpersonal skills with groups of varied sizes. - Demonstrating a high level of maturity, presence, and discretion in handling of sensitive and confidential information. Abilities: - Work independently with minimal supervision while remaining aligned with programs and goals. - Work under pressure to meet deadlines. - Be extremely self-motivated, take initiative, and drive results. - Use sound judgment in all project communication to ensure key stakeholders are up to date on project activities in a timely manner. - Effectively prioritize and perform a variety of simultaneous tasks in a high-pressure environment, demonstrating initiative, and self-direction to complete projects within expected deadlines. - Make decisions quickly, based upon a combination of analysis, experience, wisdom and judgment. - Utilize excellent analytical and creative problem-solving skills with a keen attention to detail. - Develop and maintain cooperative working relationships with fellow employees and outside contacts, user groups, and vendors. - Flexible personality with the ability to deal with ambiguity and to think outside the box and provide a continuous flow of new ideas and potential improvements. - Maintain a high level of efficiency and accuracy in all matters. - Write and speak clearly and succinctly in a variety of communication settings with payroll and non-payroll groups. - Perform all tasks with integrity and extreme confidentiality. - Exhibit exceptional communication skills, attention to detail, critical thinking, initiative, and persistence. - Occasionally work evenings and weekends in order to meet deadlines. - Travel as needed. Preferred Education, Experience and/or Credentials: - Demonstrated knowledge of payroll, labor, and related regulations - Demonstrated knowledge of payroll systems and related laws including the ability to provide sound and practical advice - CPP/FPC certification - Direct experience or certification in continuous improvement process (CIP) and total quality management (TQM) methods - Direct experience or certification in project management   The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary.
City
Boise
State
Idaho
Address
650 N. Armstrong Place
Country
United States
Post End Date
5/31/2022
Store #
Boise #000

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