Job Summary
Maintains and replenishes stock in a safe and efficient manner to meet customer purchasing needs. Maintains an atmosphere of friendly, courteous customer service with an emphasis of taking care of the customer. Generally works 6-8 hour shifts between the hours of 9:00 pm to 9:00 am.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains the quality condition of all products; stocks, rotates, and faces product; discards outdated and spoiled products and maintains stockroom.
- Cuts boxes in a precise manner and places small containers on shelves.
- Maintains a safe, secure and sanitary work environment.
- Orders products, cut cases, stacks, prices and marks merchandise.
- Builds product displays and operates related equipment such as hand trucks and pallet jacks.
- Performs all job duties and responsibilities with honesty and integrity.
- May performs checking duties with an emphasis on providing friendly, courteous, customer service.
- May train other employees.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Exhibit interpersonal skills with oral and written communication skills.
- Work varied nights in a 24/7 operation; including weekends and holidays.
- Reach, lift, stack and maneuver objects of varying dimensions and weights up to 40 lbs. within the range of floor level to overhead frequently.
- Lifts up to 50 lbs. occasionally.
- Push and pull hand trucks and pallet jacks containing product of substantial weight.
- Stand, walk and move rapidly for long periods of time.
- Bend, stoop, twist and turn frequently.
- Ensure safe and accurate completion of work activities.
- Perform repetitious work accurately and with mental alertness.
- Perform basic math (add, subtract, multiply and divide).
- Learn and memorize location of products, check stand and keyboard procedures, company policies, PLU codes, inventory control merchandising, and shipping and receiving procedures.
- Exhibit manual dexterity and good hand/ eye coordination to move freight.
- Work in varying weather conditions for performance of outdoor duties.
- Work with potential hazards with respect to equipment, tools and work aides.
- Work in freezer and cooler.
- Conduct visual inspection and merchandise being placed on shelves.
- Perform tasks requiring manual dexterity for placement of small items on hooks, shelves, etc.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws).
Machines Operated:
- Electric and manual pallet jacks, handtruck, garbage and card board compactor.
- Fork lift as needed.
- Box knife.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers in the seafood department by providing over-the-counter service and assisting customers with questions and orders. Operates and maintains the seafood area, prepares the area for seafood sales. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains and encourages an atmosphere of fast, friendly courteous customer service by serving customers from all department service cases by taking orders, answering questions and suggestive selling.
- Inspects all seafood product for quality and freshness, rotates and transfers back stock to clean iced luggers. Follows all Food Safety Handling rules as applied to proper receiving and rotating of raw and cooked seafood.
- Handles frozen product, fresh seafood, cuts and prepares all seafood products required for total daily sales according to SOP (e.g., salmon, halibut, etc.) for purchase or selling.
- Prepares case by pulling product out of the case, re-icing the case, putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays frozen items by bringing out case goods from the freezer, repacking & over wrapping, weighing and pricing product out, and placing in the desired location. Ices fresh freight by putting it in luggers, unpacking, etc.
- Re-packs freight by bringing luggers out, draining water and putting in new ice.
- Merchandises the frozen seafood and refrigerated self-serve seafood areas while insuring proper rotation and code dates.
- Merchandises the fresh seafood display cases by following the SOP standard for fresh fish display.
- Places proper signage on all products which includes pricing, description, code dating, and COOL information on all required products.
- Assist in the Deli Department when required and after all primary duties have been completed, including covering breaks and lunches in the Deli Department when needed.
- Maintains a constant awareness of customer and employee safety. Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
- Maintains cleanliness, organization and eye-appeal of the seafood sales and frozen and fresh seafood storage areas, equipment and displays according to company policy and legal regulations.
- Cleans and maintains department equipment by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; sweeping and mopping floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, perform other department duties as needed or directed.
- Stocks and rotates merchandise in any area of the store as needed.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 6:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Perform all duties described in the deli clerk job description when necessary.
- Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Handle refrigerated and frozen food products and enter frozen and cold storage areas.
- Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
- Properly handle food products per State and County laws, and WinCo standards.
- Wear hat, hair net and other protective clothing.
- Effectively communicate with superiors concerning goals and methods.
- Reach, lift and maneuver objects of varying dimensions and weights up to 60 lbs. frequently.
- Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
- Understand state & federal regulations if certification is needed.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Refer to the deli clerk job description for complete list.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers in the seafood department by providing over-the-counter service and assisting customers with questions and orders. Operates and maintains the seafood area, prepares the area for seafood sales. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains and encourages an atmosphere of fast, friendly courteous customer service by serving customers from all department service cases by taking orders, answering questions and suggestive selling.
- Inspects all seafood product for quality and freshness, rotates and transfers back stock to clean iced luggers. Follows all Food Safety Handling rules as applied to proper receiving and rotating of raw and cooked seafood.
- Handles frozen product, fresh seafood, cuts and prepares all seafood products required for total daily sales according to SOP (e.g., salmon, halibut, etc.) for purchase or selling.
- Prepares case by pulling product out of the case, re-icing the case, putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays frozen items by bringing out case goods from the freezer, repacking & over wrapping, weighing and pricing product out, and placing in the desired location. Ices fresh freight by putting it in luggers, unpacking, etc.
- Re-packs freight by bringing luggers out, draining water and putting in new ice.
- Merchandises the frozen seafood and refrigerated self-serve seafood areas while insuring proper rotation and code dates.
- Merchandises the fresh seafood display cases by following the SOP standard for fresh fish display.
- Places proper signage on all products which includes pricing, description, code dating, and COOL information on all required products.
- Assist in the Deli Department when required and after all primary duties have been completed, including covering breaks and lunches in the Deli Department when needed.
- Maintains a constant awareness of customer and employee safety. Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
- Maintains cleanliness, organization and eye-appeal of the seafood sales and frozen and fresh seafood storage areas, equipment and displays according to company policy and legal regulations.
- Cleans and maintains department equipment by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; sweeping and mopping floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, perform other department duties as needed or directed.
- Stocks and rotates merchandise in any area of the store as needed.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 6:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Perform all duties described in the deli clerk job description when necessary.
- Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Handle refrigerated and frozen food products and enter frozen and cold storage areas.
- Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
- Properly handle food products per State and County laws, and WinCo standards.
- Wear hat, hair net and other protective clothing.
- Effectively communicate with superiors concerning goals and methods.
- Reach, lift and maneuver objects of varying dimensions and weights up to 60 lbs. frequently.
- Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
- Understand state & federal regulations if certification is needed.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Refer to the deli clerk job description for complete list.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
- Engages in suggestive selling and other sales techniques.
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
- Stocks, prices and rotates merchandise.
- May be assigned to a multi station self-checkout lane as needed.
- May be assigned to the customer service counter as needed.
- Performs other duties as assigned or needed.
- Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
- Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.
Additional Self-Checkout Attendant Duties and Responsibilities
- Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
- Initiates and engages contact with customers as they process their transactions.
- Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
- Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
- Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
- Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
- Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.
Requirements
Ability to:
- Work varied shifts, including nights, weekends and holidays.
- Perform friendly, courteous, tactful relations with customers and co-workers with composure.
- Communicate (hearing and speech) to perform customer relation tasks
- Complete written forms.
- Conduct visual inspection, read information on merchandise, etc.
- Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand/eye coordination.
- Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
- Occasionally use blades for box cutting.
- Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements:
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Strongly preferred this person reside in the Phoenix, Arizona area.
This position will support all Arizona and Nevada locations and the surrounding region; including current and future locations in the general geographic area.
Job Summary
Oversee the direction and operation of the produce department in a defined geographic area or division. Effectively supervise produce department managers in assigned location to ensure effective coordination and management of the produce department operations so as to control costs, meet targeted labor, maintain projected profit margins, and meet or exceed sales goals. Select, hire, train and mentor produce department managers to meet the day-to-day business needs at their store location.
Typical Duties and Responsibilities
- Provide leadership in produce department policy and procedure implementation in compliance with Federal, State and local regulatory requirements, through interaction with Vice President of department operations and peer produce department managers. Establish goals, monitor progress and achievements.
- Provide leadership and supervision to produce department managers and personnel. Apply continuous improvement processes to enhance work flow, improve job skills, and individual knowledge of produce operations to achieve company objectives.
- Build, develop and manage the division produce department management team in meeting current and future needs.
- Supervise produce department managers by motivating, training and participating in the hiring of personnel. Work with produce department managers to set goals, measure progress, and evaluate performance results for produce department and individual employees.
- Provide guidance to produce department managers for monitoring employee performance, motivating and mentoring, recommending personnel action (i.e., hiring, firing, layoff and disciplinary action, scheduling personnel according to coverage needs and service level), maintaining a safe and secure work environment, etc.
- Provide direction to produce department managers to maintain and encourage an atmosphere of fast, friendly, courteous customer service.Utilize customer information for improvements in products and services.
- Apply sound communication and motivational techniques in leading, coaching and developing produce department managers and employees through consistency and follow-through of performance and employee related issues. Document substandard performance and take corrective action including formal discipline and termination when necessary.
- Ensure compliance of safety standards are maintained and adhered to consistently. Ensure department is neat and well organized; apply company safety policies such as “clean as you go”. Address potential safety hazards quickly. Possess an understanding of operations and equipment; coordinate emergency evacuations; communicate with outside emergency response teams.
- Mentor produce department managers to meet departmental projected sales and gross margin objectives by creating effective promotional and seasonal displays, overseeing cost/quality control and preventing shrink and controlling expenses.
- Direct and mentor produce department managers to ensure adequate product quantity, quality and freshness; overseeing ordering, merchandising effectiveness, culling and rotation practices, following regulatory labeling laws. Direct and mentor department managers to ensure cleanliness and WinCo sanitary guidelines.
- Perform all job duties and responsibilities with honesty and integrity.
- Performs other duties as assigned or needed.
Requirements
Education:
- High School Diploma or equivalent
Experience:
- Minimum one (1) years management or leadership experience
- Demonstrating adaptability and flexibility when confronted with challenging situations or obstacles; comfortable with change and ambiguity; practicing constructive criticism and dealing well with difficult co-workers and supervisors
- Demonstrating leadership of diverse teams as well as effectively influencing others
- Demonstrating effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
- Demonstrating working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.).
- Providing leadership through skills in communication, interpersonal, management of people, customer relations, and employee relations, analysis, planning orders, judgment, reaction to business activity, etc.
- Understanding the responsibilities within the produce dept. through past experience as a Produce Clerk, Assistant Manager or equivalent.
- Communicate (hearing & speech) with in-store personnel and outside individuals.
- Conduct visual inspections, read reports, computer screens, etc.
Ability to:
- Write and speak clearly and succinctly in a variety of communication settings
- Perform supervisory skills (e.g., interviewing, scheduling, hiring, counseling, training, disciplining, etc.).
- Be dependable, self-directed, and demonstrate initiative.
- Continuously learn and improve skills; resilient, receptive and responsive to performance feedback
- Ability to form strong partnerships across the organization
- Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives, band saws), and work aides.
- Learn product variability, perishability, safety and sanitation procedures and department policies.
- Understand state & federal regulations if certification is needed.
- Ability to travel up to 50% of the time.
- Availability to respond to calls on urgent matters involving food safety including after business hours, on weekends and holidays.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
- Acceptable Department of Motor Vehicles driving record.
- Excellent employment record (no more than one (1) Verbal warning in the prior 12 months.
Machines and Equipment Operated:
- Computer terminal.
Preferred Education, Experience and/or Credentials:
- College degree or substantial experience (minimum two (2) years) as a supervisor, manager or similar formal leadership role preferred.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required may vary.
Job Summary
Scales, mixes and bakes various bakery goods. Maintains proper inventory levels of products and ensures the cleanliness and appearance of the bakery department meets standards. Consistently provides friendly, courteous service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Produce bakery products for retail stores.
- Operate and clean equipment and work area. Maintains clean, safe and sanitary bakery area and equipment.
- Package all fresh products following all packaging /handling procedures.
- Ensure quality of goods by following code.
- Mixes icing or other toppings by scaling and measuring ingredients, operating a mixer, reading the recipe, occasionally lifting 50 lbs. bags of sugar, shortening, and flour.
- Dumps icing or other toppings into large storage containers.
- Sets-up cakes by taking liner off, putting icing between layers of numerous items (i.e., 50 cakes at a time).
- Ices cakes by taking icing out of the container, combining the icing onto the cake, lifting buckets, bordering, placing specific decorations, etc. for numerous items (i.e., 50 cakes at a time).
- Packages cakes by placing in box.
- Labels bakery items by inputting data into DiGi machine for scanning, placing a label on container, etc.
- Displays products on shelves by placing them in an appealing manner and using FIFO for rotation.
- Takes orders by phone and in person from customers. Special orders by following orders from customers; using an air brush machine, tubes, tips, etc.
- Personalizes cakes by writing the desired words of the customer.
- Faces merchandise.
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast, friendly customer service.
- Engages in suggestive selling and other sales techniques in person, over the telephone and over the in-store intercom.
- Displays goods by following packaging/handling procedures. Follows company guidelines for setting up and maintaining stock, cleanliness and appeal of product show cases, display tables, and special displays; proper signing procedures, etc.
- Assists customers with inquiries (i.e., special orders for cakes and other bakery items) by knowing current pricing, ingredients, availability of product, advertised merchandise, etc.
- Ensures quality of goods by following code dating procedures and legal regulations or labeling and packaging for all in-store bakery products.
- Ensures quantity of goods is available by keeping manager informed of stock levels, accurately filling out inventory and production sheets as scheduled.
- Produce breads/rolls by mixing recipes. Setting up racks and pans, setting up machines, operating machines, lifting product, measuring ingredients, operating oven, proof box. Pushing and pulling racks.
- Clean work area using pressure hose, floor brush, squeegee, wiping off all work tables, scales utensils.
- Produce croissants. Folding by hand, proofing and baking.
- Opens and closes bakery according to company procedures.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
-
Work varied hours primarily between the hours of 3:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
Pushing and pulling approximately 100 lb. of product at a time on rack.
- Lift objects (i.e., mix) of various dimensions chest high up to 50 lbs.
- Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
- Catch breads, put product onto trays for baking, operate kitchen utensils and equipment with manual dexterity and hand /eye coordination.
- Maintain composure in dealing with customers and co-workers.
- Reach overhead to place product on racks.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop, balance, crouch, push, pull, lift, grasp, feel, perform repetitive movement, and reach frequently.
- Handle bakery ingredients.
- Perform basic math (add, subtract, divide and multiple) and compute weights and measures.
- Perform duties with mental alertness involving potential hazards with respect to baking procedures, equipment, and work aides.
- Respond to audible timers on baking equipment.
- Perform around equipment and product emitting heat (approximately 465 degrees).
- Follow safety and sanitation procedures and department policies. Use cleaning chemicals and handle related food products.
- Perform primary duties with efficiency and accuracy. Effectively manage time to ensure that deadlines are met. Prioritize and perform a variety of simultaneous tasks (multi-tasking).
- Wear hats, hairnets, gloves, and other personal protective equipment as required.
- Check labels and packaging of all manufactured products.
- Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
- Communicate in writing to others and read and follow instructions.
- Work in a team-oriented, collaborative environment with a strong customer service orientation.
- Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
- Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
- Must be 18 years of age or older.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Ovens, proof box, mixers, bread sheeter, flour dump bins, floor scrubber, dishwasher, rack washer, pallet jack, microwave,20pt divider,36pt divider, donut filler unit, airbrush ,date gun, scan gun, and DIGI printer, label machine and ink jet printer.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers by providing over-the-counter service and customer service throughout the deli department. Operates and maintains the deli production areas, frying foods, operating the rotisserie oven, etc. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Takes orders, answers questions and performs suggestive selling.
- Stocks, straightens and rotates the deli full serve cases and hot food cases as well as the deli freezer sections, self-serve, dry goods, “cheese island” and bread shelve display areas.
- Prepares sandwiches, salads, etc. reading recipes, following instructions, mixing, washing, assembling, packaging product in containers, etc.
- Fries food by getting the product from refrigerator or freezer, unpacking product, breading selected products, dropping product in shortening, setting timers ,stirring, draining, packing products in the reach-in-case, placing trays in the closed hot case, etc.
- Prepares rotisserie products by marinating, seasoning, skewering, loading / unloading the product from the oven, packing or delivering to the correct location, disposing waste oils, etc.
- Handles frozen product.
- Prepares case by putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays items by bringing out case goods from the freezer, cooler, repacking & over wrapping, weighing / pricing product out, and placing in the desired location.
- Writes out and prepares deli tray and special orders.
- Writes production list after looking at product amounts still on shelf.
- Cleans and maintains department equipment such as fryers, slicers, etc. by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; cleans floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Performs other duties as assigned or needed.
- Understands and follows all food safety procedures and requirements.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 5:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Work in a team-oriented, collaborative environment with a strong customer service orientation.
- Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
- Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
- Perform basic math (add, subtract, divide and multiply) and compute weights and measures.
- Effectively manage time to ensure that deadlines are met.
- Prioritize and perform a variety of simultaneous tasks (multi-tasking).
- Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives) and work aides.
- Complete training course and meet minimum time standards of productivity and accuracy.
- Wear hair net, beard net and gloves and other personal protective equipment as required.
- Use cleaning chemicals and handle related food products.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop, twist, turn and reach over the counter and in tight areas frequently.
- Lift up to 50 lbs. occasionally and reach, push and pull racks.
- Handle refrigerated goods (-20°F to 28°F)
- Work around machinery emitting heat (400°F rotisserie and 325°F hot shortening).
- Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Film over wrapper, digital scales, etc.
- Knives and other kitchen utensils.
- Electric Slicers
- Deep fryers, ovens, etc.
- Oil filtering machine
- Dishwasher.
- Trash compactor
- Cardboard bailer
- Hand, pallet jack
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Sets-up and maintains the condition of the department according to company standards. Consistently provides friendly, courteous service to internal and external customers. Ensure product quality and selection. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains an atmosphere of enthusiastic customer awareness and interactive engagement with our customers with a willing emphasis toward providing fast, friendly customer service, willingly and promptly addressing and resolving and customer concern which may include immediate replacement of bad product, expediting product returns or refunds, help in locating items throughout the store and willingly taking them to the item.
- Performs receiving duties including: verifying orders against invoices; reporting shortages and claims to ensure proper billing; breaking down loads and dating product; cutting cases; stacking, pricing and marking merchandise; maintaining produce storage area; etc.
- Insures proper merchandising for freshness and quality of goods by through proper handling to minimize damage and spoilage of product, building produce displays; rotating stock; discarding outdated or spoiled product; ensuring proper pricing and signing of products; using related equipment such as box cutters, cardboard and trash compactors hand trucks, pallet jacks and fork lift; etc.
- Maintains cleanliness and eye-appeal of work area, storage area, and selling floor.
- Ensures safe/secure work environment.
- Performs duties with honesty and integrity.
- Performs other duties as assigned or needed.
Requirements
Experience:
- Performing basic math (add, subtract, divide and multiple) and compute weights and measures.
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied shifts between 4:00 am and 11:00 pm in a 24/7 operation; including night, weekends and holidays.
- Conduct visual inspection of product, display, read written material, etc.
- Communicate in writing to others.
- Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
- Push and pull fully loaded handtrucks and pallet jacks.
- Stand for long periods of time, walk and move rapidly, bend, twist and turn frequently.
- Perform safe/quick movements and operate related equipment listed below with manual dexterity and hand/eye coordination.
- Work with hands exposed to ice, moisture, fruits and vegetables.
- Work for prolonged periods of time is a refrigerated environment 34 – 55 degrees F.
- Learn proper handling, preparation, seasonality, and perishability, product safety, sanitation procedures and department policies.
- Wear hats, hairnets, gloves, and other personal protective equipment as required.
- Must be 16 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws).
Machines and Equipment Operated:
- Includes such tools and equipment as knives, wrappers, scales, compactors, garbage disposals, hand trucks, pallet jacks, fork lift and ladder
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers in the seafood department by providing over-the-counter service and assisting customers with questions and orders. Operates and maintains the seafood area, prepares the area for seafood sales. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains and encourages an atmosphere of fast, friendly courteous customer service by serving customers from all department service cases by taking orders, answering questions and suggestive selling.
- Inspects all seafood product for quality and freshness, rotates and transfers back stock to clean iced luggers. Follows all Food Safety Handling rules as applied to proper receiving and rotating of raw and cooked seafood.
- Handles frozen product, fresh seafood, cuts and prepares all seafood products required for total daily sales according to SOP (e.g., salmon, halibut, etc.) for purchase or selling.
- Prepares case by pulling product out of the case, re-icing the case, putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays frozen items by bringing out case goods from the freezer, repacking & over wrapping, weighing and pricing product out, and placing in the desired location. Ices fresh freight by putting it in luggers, unpacking, etc.
- Re-packs freight by bringing luggers out, draining water and putting in new ice.
- Merchandises the frozen seafood and refrigerated self-serve seafood areas while insuring proper rotation and code dates.
- Merchandises the fresh seafood display cases by following the SOP standard for fresh fish display.
- Places proper signage on all products which includes pricing, description, code dating, and COOL information on all required products.
- Assist in the Deli Department when required and after all primary duties have been completed, including covering breaks and lunches in the Deli Department when needed.
- Maintains a constant awareness of customer and employee safety. Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
- Maintains cleanliness, organization and eye-appeal of the seafood sales and frozen and fresh seafood storage areas, equipment and displays according to company policy and legal regulations.
- Cleans and maintains department equipment by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; sweeping and mopping floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, perform other department duties as needed or directed.
- Stocks and rotates merchandise in any area of the store as needed.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 6:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Perform all duties described in the deli clerk job description when necessary.
- Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Handle refrigerated and frozen food products and enter frozen and cold storage areas.
- Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
- Properly handle food products per State and County laws, and WinCo standards.
- Wear hat, hair net and other protective clothing.
- Effectively communicate with superiors concerning goals and methods.
- Reach, lift and maneuver objects of varying dimensions and weights up to 60 lbs. frequently.
- Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
- Understand state & federal regulations if certification is needed.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Refer to the deli clerk job description for complete list.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
- Engages in suggestive selling and other sales techniques.
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
- Stocks, prices and rotates merchandise.
- May be assigned to a multi station self-checkout lane as needed.
- May be assigned to the customer service counter as needed.
- Performs other duties as assigned or needed.
- Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
- Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.
Additional Self-Checkout Attendant Duties and Responsibilities
- Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
- Initiates and engages contact with customers as they process their transactions.
- Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
- Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
- Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
- Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
- Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.
Requirements
Ability to:
- Work varied shifts, including nights, weekends and holidays.
- Perform friendly, courteous, tactful relations with customers and co-workers with composure.
- Communicate (hearing and speech) to perform customer relation tasks
- Complete written forms.
- Conduct visual inspection, read information on merchandise, etc.
- Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand/eye coordination.
- Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
- Occasionally use blades for box cutting.
- Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements:
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
- Engages in suggestive selling and other sales techniques.
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
- Stocks, prices and rotates merchandise.
- May be assigned to a multi station self-checkout lane as needed.
- May be assigned to the customer service counter as needed.
- Performs other duties as assigned or needed.
- Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
- Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.
Additional Self-Checkout Attendant Duties and Responsibilities
- Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
- Initiates and engages contact with customers as they process their transactions.
- Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
- Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
- Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
- Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
- Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.
Requirements
Ability to:
- Work varied shifts, including nights, weekends and holidays.
- Perform friendly, courteous, tactful relations with customers and co-workers with composure.
- Communicate (hearing and speech) to perform customer relation tasks
- Complete written forms.
- Conduct visual inspection, read information on merchandise, etc.
- Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand/eye coordination.
- Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
- Occasionally use blades for box cutting.
- Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements:
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Prepares ready-to-bake / baked pizzas, provides customer service and conducts product demonstrations. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Makes dough by weighing out ingredients and mixing
- Preps toppings by opening cases, putting ingredients in containers, putting toppings in cooler, operating slicer and cutter for vegetables, weighing certain ingredients, etc.
- Makes pizza crust by weighing out dough, operating a dough machine and rolling.
- Takes orders over-the-counter, from the demo station and by phone.
- Makes pizzas by getting dough, spreading sauce, measuring toppings, and sprinkling toppings.
- Shrink wraps pizza by operating associated machine.
- Places pizzas on and removes pizzas from oven conveyer belts.
- Hands product to customers over-the-counter.
- Performs cashier duties by operating a cash register, receiving and making change and providing the customer with a sales ticket.
- Sells products directly to customers through the use of product samples and suggestive selling techniques.
- Cleans the area by washing dishes, sweeping, mopping and operating vacuum cleaner.
- Trains employees, provides leadership in the technical aspects of the department, etc.; orders supplies by checking and conducting inventory, estimating projected usage, etc.; writes production sheets for the department head based on projected sales; receives freight by verifying ordered products have been received, organizing it in the cooler, etc. (usually performed by manager or “lead person”).
- Performs other duties as assigned or needed.
Requirements
Experience:
- Performing basic math (add, subtract, divide and multiply) and computing weights and measures.
- Ensuring accuracy in recording sales and handling monetary transactions with mental alertness and basic math skills.
Ability to
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours typically between 8:00 am and 10:00 pm in a 24/7 operation; including nights, weekends and holidays.
- Operate a cash register, dough machines, ovens, slicer and dicer.
- Wear hats, hair net, gloves, aprons and other personal protective equipment as required.
- Conduct visual inspections and read / follow production guides, recipes and product labels.
- Use cleaning chemicals and handle related food products.
- Strongly communicate (hearing and speech) to receive orders from customers, up sell and perform customer relation skills.
- Frequently lift / carry up to Twenty (20) pounds and occasionally lift / carry up to Forty (40) pounds.
- Operate kitchen utensils and equipment with manual dexterity and hand / eye coordination.
- Perform repetitious arm movements for balling, rolling and preparing various pizza products.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop and reach over the counter(s) frequently.
- Occasionally reach / lift / carry pizza products to & from conveyer ovens.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g. dough machines, ovens, slicer, knives) and work aides.
- Profile content and perishability of products. Learn safety and sanitation procedures and department policies.
- Perform duties efficiently and accurately.
Additional Requirements:
- Must be at least 16 years of age
- Food Handlers Certification (per State Laws)
Machines and Equipment Operated:
- Cash Register
- Slicer, Dicer, Dough Machines, Shrink Wrapper, Ovens and Pallet Jack.
- Pizza clerks under the age of 18 are not to operate certain equipment as described by OSHA guidelines including the pizza department mixer and dough machines.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
- Engages in suggestive selling and other sales techniques.
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
- Stocks, prices and rotates merchandise.
- May be assigned to a multi station self-checkout lane as needed.
- May be assigned to the customer service counter as needed.
- Performs other duties as assigned or needed.
- Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
- Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.
Additional Self-Checkout Attendant Duties and Responsibilities
- Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
- Initiates and engages contact with customers as they process their transactions.
- Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
- Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
- Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
- Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
- Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.
Requirements
Ability to:
- Work varied shifts, including nights, weekends and holidays.
- Perform friendly, courteous, tactful relations with customers and co-workers with composure.
- Communicate (hearing and speech) to perform customer relation tasks
- Complete written forms.
- Conduct visual inspection, read information on merchandise, etc.
- Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand/eye coordination.
- Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
- Occasionally use blades for box cutting.
- Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements:
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers by providing over-the-counter service and customer service throughout the deli department. Operates and maintains the deli production areas, frying foods, operating the rotisserie oven, etc. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Takes orders, answers questions and performs suggestive selling.
- Stocks, straightens and rotates the deli full serve cases and hot food cases as well as the deli freezer sections, self-serve, dry goods, “cheese island” and bread shelve display areas.
- Prepares sandwiches, salads, etc. reading recipes, following instructions, mixing, washing, assembling, packaging product in containers, etc.
- Fries food by getting the product from refrigerator or freezer, unpacking product, breading selected products, dropping product in shortening, setting timers ,stirring, draining, packing products in the reach-in-case, placing trays in the closed hot case, etc.
- Prepares rotisserie products by marinating, seasoning, skewering, loading / unloading the product from the oven, packing or delivering to the correct location, disposing waste oils, etc.
- Handles frozen product.
- Prepares case by putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays items by bringing out case goods from the freezer, cooler, repacking & over wrapping, weighing / pricing product out, and placing in the desired location.
- Writes out and prepares deli tray and special orders.
- Writes production list after looking at product amounts still on shelf.
- Cleans and maintains department equipment such as fryers, slicers, etc. by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; cleans floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Performs other duties as assigned or needed.
- Understands and follows all food safety procedures and requirements.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 5:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Work in a team-oriented, collaborative environment with a strong customer service orientation.
- Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
- Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
- Perform basic math (add, subtract, divide and multiply) and compute weights and measures.
- Effectively manage time to ensure that deadlines are met.
- Prioritize and perform a variety of simultaneous tasks (multi-tasking).
- Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives) and work aides.
- Complete training course and meet minimum time standards of productivity and accuracy.
- Wear hair net, beard net and gloves and other personal protective equipment as required.
- Use cleaning chemicals and handle related food products.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop, twist, turn and reach over the counter and in tight areas frequently.
- Lift up to 50 lbs. occasionally and reach, push and pull racks.
- Handle refrigerated goods (-20°F to 28°F)
- Work around machinery emitting heat (400°F rotisserie and 325°F hot shortening).
- Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Film over wrapper, digital scales, etc.
- Knives and other kitchen utensils.
- Electric Slicers
- Deep fryers, ovens, etc.
- Oil filtering machine
- Dishwasher.
- Trash compactor
- Cardboard bailer
- Hand, pallet jack
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Provides on-site and/or remote technology, CCTV and physical security support in an assigned area or locations. Installs and maintains in-house technology equipment, PCs, Thin clients, and in-store systems. Configures, diagnoses, repairs and upgrades hardware and equipment to ensuring its optimal performance. Consistently provides friendly, courteous customer service to internal and external customers. Perform other related work.
Typical Duties and Responsibilities
- Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
- Work with end users to isolate and diagnose and repair technology related equipment.
- Install, configure, test, maintain and troubleshoot workstations, thin clients, network equipment, pc's, printers, telephone equipment, cash terminals, wireless devices, access control devices and physical security hardware and similar technology.
- Understand data cabling, low voltage electrical, analog and IP based video cabling.
- Troubleshoots and diagnose data cabling issues as needed.
- Coordinate with 3rd party support and equipment vendors.
- Set up and configure CCTV system, LP office, cash handling areas and physical security of new store locations and remodels.
- Create documentation for new processes and procedures.
- Maintain an inventory of spare parts for all equipment serviced.
- Participate in discussions with vendors and contractors to secure products and services.
- Identify and deliver service according to acceptable standards.
- Make recommendations to IT management on the purchase of tools and utilities.
- Provide training on CCTV equipment to store management and newly hired LPAs.
- Serve as project resource for IT projects and onsite technical contact for systems team.
- Performs other duties as assigned or needed.
Requirements
Education:
- Associates degree in an IT related field OR equivalent education, training and/or experience.
Experience:
- Demonstrating general knowledge of operating systems, computers, networks and CCTV hardware and software.
- Demonstrating strong analytical and problem solving abilities.
- Utilizing strong verbal, written and interpersonal communication skills.
- Performing tasks requiring manual dexterity in order to operate hand and power tools and other equipment supported.
- Efficiently prioritizing and executing tasks in a high-pressure environment.
- Demonstrating initiative and self-direction.
Ability to:
- Consistently provide world class customer service to internal and external customers.
- Work effectively in a team oriented environment while still being able to work independently with little supervision.
- Work professionally in an office environment with all levels of the organization and technical abilities.
- Prioritize and work well with a ticket reporting system.
- Read, understand, and follow instructions from technical manuals and documentation.
- Provide strong customer service skills.
- 24/7 on-call rotations to troubleshoot emergencies.
- Push and pull hand trucks, push carts and pallet jacks.
- Lift and carry heavy weights up to 50 lbs. occasionally.
- Bending and kneeing often
- Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
- Travel within a designated geographic area. May vary from minimal to extensive, depending on the needs of the company.
- Perform other duties as assigned or needed.
Additional Requirements:
- Acceptable Department of Motor Vehicles driving record.
Equipment/Machines Operated:
- Office machines and Store Systems (Thin Clients, computers, multi-line telephone, fax, printers, etc)
- Variety of hand tools, power tools, pallet jacks and hand trucks.
- CCTV, DVR, NVR and digital camera equipment.
- Ladders, scissor lifts and boom lifts.
- Company car.
Preferred Education, Experience and/or Credentials:
- A+ and Network+
- Ability to obtain Select Systems Technology certification.
- Ability to obtain Stanley/Best service certification.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary.
Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
- Engages in suggestive selling and other sales techniques.
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
- Stocks, prices and rotates merchandise.
- May be assigned to a multi station self-checkout lane as needed.
- May be assigned to the customer service counter as needed.
- Performs other duties as assigned or needed.
- Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
- Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.
Additional Self-Checkout Attendant Duties and Responsibilities
- Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
- Initiates and engages contact with customers as they process their transactions.
- Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
- Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
- Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
- Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
- Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.
Requirements
Ability to:
- Work varied shifts, including nights, weekends and holidays.
- Perform friendly, courteous, tactful relations with customers and co-workers with composure.
- Communicate (hearing and speech) to perform customer relation tasks
- Complete written forms.
- Conduct visual inspection, read information on merchandise, etc.
- Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand/eye coordination.
- Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
- Occasionally use blades for box cutting.
- Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements:
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
For minors hired, hours may differ as well as machines and equipment operated.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Scales, mixes and bakes various bakery goods. Maintains proper inventory levels of products and ensures the cleanliness and appearance of the bakery department meets standards. Consistently provides friendly, courteous service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Produce bakery products for retail stores.
- Operate and clean equipment and work area. Maintains clean, safe and sanitary bakery area and equipment.
- Package all fresh products following all packaging /handling procedures.
- Ensure quality of goods by following code.
- Mixes icing or other toppings by scaling and measuring ingredients, operating a mixer, reading the recipe, occasionally lifting 50 lbs. bags of sugar, shortening, and flour.
- Dumps icing or other toppings into large storage containers.
- Sets-up cakes by taking liner off, putting icing between layers of numerous items (i.e., 50 cakes at a time).
- Ices cakes by taking icing out of the container, combining the icing onto the cake, lifting buckets, bordering, placing specific decorations, etc. for numerous items (i.e., 50 cakes at a time).
- Packages cakes by placing in box.
- Labels bakery items by inputting data into DiGi machine for scanning, placing a label on container, etc.
- Displays products on shelves by placing them in an appealing manner and using FIFO for rotation.
- Takes orders by phone and in person from customers. Special orders by following orders from customers; using an air brush machine, tubes, tips, etc.
- Personalizes cakes by writing the desired words of the customer.
- Faces merchandise.
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast, friendly customer service.
- Engages in suggestive selling and other sales techniques in person, over the telephone and over the in-store intercom.
- Displays goods by following packaging/handling procedures. Follows company guidelines for setting up and maintaining stock, cleanliness and appeal of product show cases, display tables, and special displays; proper signing procedures, etc.
- Assists customers with inquiries (i.e., special orders for cakes and other bakery items) by knowing current pricing, ingredients, availability of product, advertised merchandise, etc.
- Ensures quality of goods by following code dating procedures and legal regulations or labeling and packaging for all in-store bakery products.
- Ensures quantity of goods is available by keeping manager informed of stock levels, accurately filling out inventory and production sheets as scheduled.
- Produce breads/rolls by mixing recipes. Setting up racks and pans, setting up machines, operating machines, lifting product, measuring ingredients, operating oven, proof box. Pushing and pulling racks.
- Clean work area using pressure hose, floor brush, squeegee, wiping off all work tables, scales utensils.
- Produce croissants. Folding by hand, proofing and baking.
- Opens and closes bakery according to company procedures.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
-
Work varied hours primarily between the hours of 3:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
Pushing and pulling approximately 100 lb. of product at a time on rack.
- Lift objects (i.e., mix) of various dimensions chest high up to 50 lbs.
- Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
- Catch breads, put product onto trays for baking, operate kitchen utensils and equipment with manual dexterity and hand /eye coordination.
- Maintain composure in dealing with customers and co-workers.
- Reach overhead to place product on racks.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop, balance, crouch, push, pull, lift, grasp, feel, perform repetitive movement, and reach frequently.
- Handle bakery ingredients.
- Perform basic math (add, subtract, divide and multiple) and compute weights and measures.
- Perform duties with mental alertness involving potential hazards with respect to baking procedures, equipment, and work aides.
- Respond to audible timers on baking equipment.
- Perform around equipment and product emitting heat (approximately 465 degrees).
- Follow safety and sanitation procedures and department policies. Use cleaning chemicals and handle related food products.
- Perform primary duties with efficiency and accuracy. Effectively manage time to ensure that deadlines are met. Prioritize and perform a variety of simultaneous tasks (multi-tasking).
- Wear hats, hairnets, gloves, and other personal protective equipment as required.
- Check labels and packaging of all manufactured products.
- Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
- Communicate in writing to others and read and follow instructions.
- Work in a team-oriented, collaborative environment with a strong customer service orientation.
- Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
- Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
- Must be 18 years of age or older.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Ovens, proof box, mixers, bread sheeter, flour dump bins, floor scrubber, dishwasher, rack washer, pallet jack, microwave,20pt divider,36pt divider, donut filler unit, airbrush ,date gun, scan gun, and DIGI printer, label machine and ink jet printer.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Maintain desired level of fresh meat production. Ensure customer service, product quality, freshness and selection. Maintain cleanliness of department and equipment. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service.
- Engages in suggestive selling and other sales techniques.
- Cuts, grinds, and wraps fresh meat products according to related quantity, quality and freshness standards.
- Stocks and rotates product.
- Ensures trim specifications are followed and proper temperatures are maintained in all phases of meat preparation, display and storage.
- Prevents shrink and controls expenses.
- Prevents sale of spoiled and/or outdated product by following legal regulations and company policy on weighing, labeling, code dating and the processing of re-worked or reduced-to-clear items.
- Ensures proper merchandising of product, signing, inventory level in retail cases, and eye-appeal of the department.
- Ensures cleanliness and sanitation of work area, equipment, cutting room and retail cases according to company policy and the law.
- Performs other duties as assigned or needed.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 5:00 am to 11:00 pm in a 24/7 operation; including night, weekends and holidays.
- Perform friendly, courteous, tactful interactions and maintain composure in dealing with customer and co-workers.
- Conduct visual inspections, read production guides and product labels.
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Properly handle related food products per State and County laws, and WinCo standards.
- Communicate with co-workers and follow written work assignments / instructions.
- Reach, lift and maneuver objects of varying dimensions and weights up to approximately 80 lbs. frequently.
- Push and pull fully loaded handtrucks and pallet jacks.
- Perform repetitious arm and hand movements required to cut, slice and process meat products.
- Stand for long periods of time, walk and move rapidly, bend, twist and turn frequently.
- Perform safe/quick movements and operate related equipment listed below with manual dexterity and hand /eye coordination.
- Work with hands exposed to moisture.
- Work for prolonged periods of time in a refrigerated area (32 to 50 degrees Fahrenheit), handling refrigerated goods (occasionally -20 degrees and frequently 28 degrees Fahrenheit).
- Learn product variability, perishability, safety and sanitation procedures, and dept. policies.
- Perform basic math (add, subtract, divide and multiply) and compute weights and measures.
- Perform primary duties with efficiency and accuracy.
- Wear hats, hairnets, gloves, and other personal protective equipment as required.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Scales, knives, band saws, meat tenderizers, meat slicers, grinders and bailer.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist customers by providing over-the-counter service and customer service throughout the deli department. Operates and maintains the deli production areas, frying foods, operating the rotisserie oven, etc. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Takes orders, answers questions and performs suggestive selling.
- Stocks, straightens and rotates the deli full serve cases and hot food cases as well as the deli freezer sections, self-serve, dry goods, “cheese island” and bread shelve display areas.
- Prepares sandwiches, salads, etc. reading recipes, following instructions, mixing, washing, assembling, packaging product in containers, etc.
- Fries food by getting the product from refrigerator or freezer, unpacking product, breading selected products, dropping product in shortening, setting timers ,stirring, draining, packing products in the reach-in-case, placing trays in the closed hot case, etc.
- Prepares rotisserie products by marinating, seasoning, skewering, loading / unloading the product from the oven, packing or delivering to the correct location, disposing waste oils, etc.
- Handles frozen product.
- Prepares case by putting the product in fresh pans, rotating product, putting product back, filling, etc.
- Displays items by bringing out case goods from the freezer, cooler, repacking & over wrapping, weighing / pricing product out, and placing in the desired location.
- Writes out and prepares deli tray and special orders.
- Writes production list after looking at product amounts still on shelf.
- Cleans and maintains department equipment such as fryers, slicers, etc. by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
- Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; cleans floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
- Receives inventory, stocks, verifies receipt of ordered product and orders.
- Follows strict sanitary guidelines and completes associated records.
- Performs other duties as assigned or needed.
- Understands and follows all food safety procedures and requirements.
Requirements
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work varied hours primarily between the hours of 5:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
- Work in a team-oriented, collaborative environment with a strong customer service orientation.
- Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
- Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
- Perform basic math (add, subtract, divide and multiply) and compute weights and measures.
- Effectively manage time to ensure that deadlines are met.
- Prioritize and perform a variety of simultaneous tasks (multi-tasking).
- Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives) and work aides.
- Complete training course and meet minimum time standards of productivity and accuracy.
- Wear hair net, beard net and gloves and other personal protective equipment as required.
- Use cleaning chemicals and handle related food products.
- Stand, walk and move rapidly for extended periods of time.
- Bend, stoop, twist, turn and reach over the counter and in tight areas frequently.
- Lift up to 50 lbs. occasionally and reach, push and pull racks.
- Handle refrigerated goods (-20°F to 28°F)
- Work around machinery emitting heat (400°F rotisserie and 325°F hot shortening).
- Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
- Must be 18 years of age or older.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Film over wrapper, digital scales, etc.
- Knives and other kitchen utensils.
- Electric Slicers
- Deep fryers, ovens, etc.
- Oil filtering machine
- Dishwasher.
- Trash compactor
- Cardboard bailer
- Hand, pallet jack
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
Job Summary
Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Consistently provides friendly, courteous service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
- Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
- Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
- Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
- Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
- Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
- Assists immediate supervisor as needed or directed.
- Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
- May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
- May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
- Maintains a constant awareness of customer and employee safety.
- Stocks and rotates merchandise in any area of the store as needed.
- Performs other duties as assigned or needed.
Requirements
Education:
- High School Diploma or equivalent
Experience:
- Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
- Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
- Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
- Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
- Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
- Perform primary duties efficiently and accurately with honesty and integrity.
Ability to:
- Consistently provide friendly, courteous service to internal and external customers.
- Work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.
- Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
- Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Properly handle food products per State and County laws, and WinCo standards.
- Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
- Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
- Understand state & federal regulations if certification is needed.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Must be at least 21 years old
- Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
- Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.