WinCo Foods

Employee Relations Specialist

Posted Date 3 weeks ago(7/16/2020 4:55 PM)
Requisition ID
2020-56896
# of Openings
1
Address
650 N. ARMSTRONG PLACE
Job Location
US-ID-BOISE
Salary Type
Biweekly
Vacation
Yes
Benefits Eligible
Yes
Retirement Employee Stock Ownership Plan
Yes
Relocation Benefits Offered, if eligible
Yes

About Us

Join our Winning Team today and start your ownership journey!

 

WinCo Foods is a family of 20,000+ employee-owners, with 126 grocery stores and our own distribution and transportation network operating across 10 states in the American West, Pacific Northwest and Southwest.  As the Low Price Grocery Leader we believe that we make the lives of our customers and employee-owners better and we do it by focusing on the people and communities where we operate.

 

WinCo Foods began in 1967, in Boise, ID, under the name Waremart, operating stores under the name until 1999, when the name was changed to WinCo Foods, short for Winning Company.

 

In 1985, after a group of senior employees purchased a majority interest in the company, they made the momentous decision to give WinCo Foods employees a real ownership stake. The WinCo Foods Employee Stock Ownership Trust (ESOP) was born, creating what has now become the third largest Employee-Owned company in the United States.

 

Today, WinCo Foods is well known and beloved for its everyday low-prices and engaged employee-owners across our service areas, encompassing 126 stores throughout Washington, Idaho, Nevada, California, Oregon, Utah, Arizona, Texas, Oklahoma and Montana.

 

Here’s the best part: The day you start at WinCo Foods is the day you start building your ownership stake!  (available at most locations, check the locations Summary Plan Description)

 

Providing for your future self – While you may not think so today, the WinCo Foods ESOP is a path to financial security. Think about this: to date, we have more than 500 millionaire employee-owners, with hundreds more close behind!

 

The formula is simple: work hard and the better you do, the better your location does. The better your location does, the better the company does.  The better the company does, the better our ESOP does.  You get an annual gift of stock equaling 20% of what you make each year.  After six years, it’s all yours, no matter what.  (ESOP available at most locations, check the locations Summary Plan Description)

 

You can own a grocery store! How cool is that? Work hard, stay focused and it may just support you for the rest of your life!

 

In addition, WinCo Foods also offers great Healthcare at very low cost, career advancement opportunities, paid vacation and sick leave, and competitive wages.

 

So what are you waiting for? Apply now!

 

Overview

Job Summary

Are you an experienced human resources professional with the ability to perform high-level employee relations investigations, policy compliance and employment law reviews?  Are you interested in coaching and providing human resource and employee relations recommendations and direction to management and employees? 

 

WinCo Foods is looking for an Employee Relations Specialist to work closely with the Employee Relations Director, Store Management, General Office Human Resources  team and regional employees from a center of excellence.

 

Typical Duties and Responsibilities:

  • Investigate and resolve complaints, issues and concerns of varying complexity regarding employment practices, alleged misconduct, and violation of policy, contract and/or employment law originating from various sources.
  • Partner in the resolution of internal investigations. Conduct investigation interviews with pertinent individuals, both remotely and in person.
  • Conduct thorough research to identify applicable company policies and practices, and determine when a company policy violation has occurred. Recommend action(s) to appropriately resolve the case and proactively prevent further occurrence.
  • Coach management to effectively identify, navigate, and resolve employee relations and performance management issues.
  • Assist as needed in preparing corrective action documents, performance improvement plans, and preparing for employee conversations.
  • Review escalated matters with appropriate stakeholders.
  • Proactively identify opportunities to educate managers on employee relations trends, policy, and law.
  • Provide front-line support in the prevention, resolution, and referral of employee relations issues.
  • Provide policy interpretation, review and advice on violations of rules, regulations, policies, and procedures. Follow up to calls and conducting investigations when needed.
  • Assist and encourage users and customers to make effective use of the HR resources in order to drive rapid resolution and empower the customer. Educate and inform customers of the full range of HR services available to them.
  • Deliver friendly and engaging customer service to internal and external customers by telephone, email, and in person. Model friendly, enthusiastic customer service with an emphasis of taking care of the customer.
  • Maintain recordkeeping of all employee relations matters in the employee relations case management system. Monitor and analyze employee relations data to address identified themes.
  • Take ownership of all assigned tasks, initiatives, inquiries, and escalations. Ensure cases are resolved and completed efficiently and with a high-level of quality. Follow up and provide feedback, guidance, and coaching to customers, stakeholders, and colleagues.
  • Performs other duties as assigned or needed.

Ability to:

  • Consistently provide friendly and engaging customer service to internal and external customers.
  • Manage a high volume of Employee Relations cases.
  • Maintain a high level of integrity, confidentiality and a very professional attitude.
  • Demonstrate advanced written and oral communication skills, including skill in writing thorough, logical, well-written analytical reports to convey complex issues.
  • Travel up to 10% of the time for business purposes (within state and out of state).
  • Multi-task and work in a fast-paced, often stressful, multiple-priority environment.
  • Work independently and efficiently with minimal supervision (self-motivated, take initiative, and drive results).
  • Be highly adaptable to change.
  • Respond to calls on urgent matters including after business hours, on weekends and holidays.
  • Perform all tasks with integrity and dependability.
  • Sit, twist upper body and use both hands repetitively for extended periods of time.
  • Perform all tasks with integrity and dependability.

Requirements

Education:

  • Bachelor’s degree in Human Resources (or related field) or equivalent experience in a formal Human Resource position such as Human Resource Generalist, Human Resource Business Partner, Employee Relations Specialist, Labor Relations Specialist, or similar in addition to experience listed below.

Experience:

  • At least two (2) years of direct employee relations experience (e.g. Leaves of Absense and policy interpretation) providing guidance to management and researching 
  • At least two (2) years of investigating and responding to employee member issues and concerns.
  • Demonstrating advanced knowledge of federal, state and local employment (EEO) and labor laws.
  • Demonstrating strong knowledge in the use of Microsoft Office (Excel, Word, Outlook, etc.) software.
  • Communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients, etc.).
  • Utilizing time management skills such as prioritizing, organizing, tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Demonstrating success in objectively consulting employees and managers on employee relations issues of varied scope and complexity consistent with company protocol.
  • Applying strong conflict resolution skills.
  • Applying in-depth knowledge of federal and state regulations regarding employment practices related to the day-to-day management of employees to reduce legal risks and ensure regulatory compliance.
  • Conducting basic research, analyzing data, and preparing recommendations.
  • Demonstrating a professional level of confidentiality handing sensitive applicant, employee and company information.
  • Developing and maintaining effective relationships with team members, managers and employees.

Additional Requirements:

  • Valid Driver’s License and acceptable Department of Motor Vehicles driving record.

Machines and Equipment Operated:

  • Office machines (multi-line telephone, computer terminal, copier/scanner, fax machine, laptop, cell phone, etc.).
  • Motor vehicle

Preferred Education, Experience and/or Credentials:

  • Multi-state experience, including specific experience with California, Washington and Oregon.
  • Experience providing virtual Human Resources support to employees in multiple locations.
  • Two (2) or more years of direct experience conducting investigations of harassment, discrimination and retaliation.
  • Experience working in a customer service environment.
  • Experience using a case management system.
  • PHR/SPHR and SHRM-CP/SHRM-SCP certifications.

The above statements are intended to describe the general nature of work performed by the employee(s) assigned to this job.  All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary. 

EEO/Inclusivity

As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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