Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

Responsible for facilitating and administering property and facilities maintenance related work through coordination of the help desk ticket system, creating working schedules for preventative maintenance services, and the coordination and communication of these efforts effectively throughout multiple departments.  Team with and provide direction to Property Management Accounting employees to manage activities through completion.  Assist with reviewing common area maintenance billings, reconciliations, and vendor billings as required per governing contracts.  Maintain sufficient working knowledge of governing and operating documents, leases and other pertinent documents to determine all relevant parties in a shopping center are in compliance.   

Typical Duties and Responsibilities

• Create and maintain working calendars for preventative maintenance services such as Re-Lamping, Asphalt Work, Building Painting, etc. Oversee maintenance activities to ensure completion with attention to relevant specifications.
• Coordinate activities related to help desk ticket requests from the stores. Follow up to ensure requests are resolved timely and effectively.  Assists with route tickets to the appropriate maintenance vendor or staff.
• Field calls from tenants/owners in operating centers to address issues, concerns and possible DEC violations, and work with relevant parties to arrive at a solution.
• Prepare third party construction billings that arise from applicable site development agreements and ensure subsequent receipt.
• Coordinate with outside service vendors to schedule work and communicate scope as well as ensure outcomes are consistent with store managers/department managers expectations.
• Provide necessary information and direction to assist purchasing staff in ordering equipment required for maintenance, help desk tickets, and new store construction equipment orders.
• Communicate schedules and timelines relating to maintenance activities with vendors, stores and other necessary staff.
• Has signing authority for invoices and purchase orders up to $5000.00.
• On-call help desk responsibilities in the absence of the Property Management Accounting Supervisor.
• Review maintenance and repair expenses for comparison against budgeted amounts.
• Review incoming maintenance invoices for accuracy and relevant help desk ticket reference number.
• Perform other duties as assigned by Property Manager Supervisor.

Requirements

Education:

• High School Diploma or equivalent.

Experience:

• Experience in one or more of the following areas demonstrating good general knowledge of property management and maintenance: tenant relations, ordering maintenance and/or repair services, communicating with security, janitorial or landscaping personnel, handling tenant complaints or service requests, familiarity with terms of tenant leases and/or operating documents such as DEC, OEA, COREA.
• Demonstrated proficiency with numerical data and calculations.
• Providing excellent prioritizing skills with the ability to manage multiple tasks simultaneously and meet critical deadlines.
• Applying strong analytical and problem-solving skills with close attention to detail in order to effectively monitor progress and complete assignments, performing all duties with efficiency and accuracy.
• Utilizing excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, Supervisors, store personnel and vendors.
• Proficiency in the use of Microsoft Office software (Word, Excel, Outlook, etc.)

Ability to:

• Provide direction and leadership to other team members who play a key role in the completion of activities and assignments.
• Prioritize, delegate, direct and organize tasks while meeting strict deadlines.
• Be self-directed and demonstrate excellent time management skills.
• Utilize excellent verbal, written and interpersonal communication skills.
• Maintain a high degree of confidentiality with sensitive information.
• Sit for extended periods of time
• Demonstrate manual dexterity for typing, 10-key, data input, paper sorting, etc.

Machines and Equipment Operated:

• Office machines (e.g., copy machine, computer terminal, telephone, fax, etc) and other devices.

Preferred Credentials:

• Relevant Associates Degree, certification and/or extensive work experience.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job.  All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary. 

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.