Job Summary
Assist with the administration of employee Family Medical Leave Act (FMLA), ADA, state leaves, military leaves, WinCo’s leave of absence policy, and reasonable workplace accommodations.
Typical Duties and Responsibilities
- Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
- Assist in the administration of the FMLA, ADA, state leaves, military leaves, WinCo’s Personal Leave of Absence Policy, and other related policies.
- Review information provided by WinCo’s third-party leave administrator (provided daily) regarding employee’s leave approvals/denials, and accurately documents and updates that information into WinCo’s internal employee-information system.
- Communicate with management and personnel clerks (retail locations, warehouse locations, and office locations) regarding leave approvals/denials, return to work, and extensions of leave.
- Provide general guidance to employees, management, personnel clerks, etc. regarding leaves and reasonable workplace accommodations, which requires an understanding of each law, WinCo policies, and each impact, work in conjunction with, or supersede each other.
- Review and process other miscellaneous leave requests that protect absences from WinCo’s Attendance Policy.
- Critically review employee medical certifications regarding additional leave under the ADA (as a reasonable accommodation).
- Review employee and applicant requests for reasonable workplace accommodations and gathers additional information from both the employee and management to assist in determining whether a reasonable workplace accommodation can be granted (the interactive process).
- Make determinations regarding approving/denying employee’s military leave, ADA leave and workplace accommodation and request.
- Create and maintain documentation of all related records in accordance with WinCo policy, state and federal records retention requirements.
- Provide support to all WinCo locations and management to ensure compliance with federal and state laws regarding leave and reasonable workplace accommodations.
- Help employees resolve leave issues, and answers questions related to the same.
- Perform other duties as assigned or needed.
Requirements
Education:
- High School Diploma or equivalent.
Experience:
- Demonstrating proficiency in the use of Microsoft Office software (Word, Excel, Outlook, etc.)
- Demonstrating highly skilled administrative functions; quick and accurate alpha and numeric data entry, attentive to detail and effectively monitor progress towards completely of tasks.
- Requiring a professional level of confidentiality handling sensitive employee and Company information.
- Developing and maintaining effective relationships with team members, managers, personnel clerks, employees, and the third party leave administrator.
- Professionally addressing difficult, sometimes angry individuals.
Ability to:
- Learn, understand, communicate and accurately apply working knowledge of FMLA, ADA, state leave las, military leave/USERRA, and related WinCo policies.
- Apply existing policies and interact with customers on a case by case basis.
- Field and prioritize different tasks, phone calls and projects.
- Work as a member of a team in a high-stress environment.
- Apply strong analytical and problem solving abilities.
- Demonstrate excellent customer service skills to both internal and external customers.
- Demonstrate initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Utilize excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, customers, etc.
- Be adaptable to change.
- Sit and twist upper body for extended periods of time.
- Use both hands repetitively for extended periods of time.
- Perform all tasks with efficiency, accuracy, integrity and dependability.
Preferred Education, Experience, and/or Credentials:
- One or more years’ experience in a human resources team environment or related experience.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.