Job Summary
Ensures electronic data interchange (EDI) transactions are addressed and processed and in accordance with industry standards. Acts as a liaison between business users, vendors, and IT staff who support or benefit from EDI functions and integrations.
Typical Duties and Responsibilities
- Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
- Communicating with clients, vendors, and other parties involved with transactions to ensure that all details are correct and all transactions are completed correctly
- Interfaces with business users, vendors and IT staff supporting EDI functions and integrations.
- Working with customers to understand their needs, recommending solutions, and implementing changes where needed
- Recommends and executes modifications to EDI systems in order to improve efficiency, reliability, security and performance.
- Researches and recommends process improvements and integration methods for EDI systems.
- Creating and maintaining electronic files on customers, suppliers, and other business relationships for easy reference
- Supports and advises management on EDI issues, including technology support and department operations
- Reviews and addresses EDI invoice compliance errors.
- Troubleshoots and resolves EDI-related transmission and data integrity problems.
- Monitors performance and provides regular reporting of EDI metrics.
- Adheres to policies, procedures and technologies to ensure EDI system security.
- Develops and maintains EDI process documentation, system documentation and training materials.
- Reviews and coordinates implementation of vendor-supplied EDI patches.
- Performs other duties as assigned or needed.
Requirements
Education:
- Relevant Associates Degree, certification and/or related work experience.
Experience:
- Experience in the development and support of standard business processes.
- Some working knowledge of EDI functions and processes.
- Demonstrating a basic understanding of IT processes and IT technologies, such as project management, application support, network concepts, databases, and server platforms.
Ability to:
- Demonstrate adaptability and flexibility when confronted with challenging situations; comfortable with change and addressing obstacles to change.
- Demonstrate initiative and self-direction, sustaining productivity among multiple projects and competing schedules, remaining detail-oriented, making sound decisions and maintaining composure in a fast-paced environment.
- Demonstrate strong interpersonal relationship and customer service skills, developing and maintaining an excellent rapport within the IT department, with business users, and with external vendors.
- Conduct effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
- Work independently as well as work in a team-oriented, collaborative environment.
- Apply excellent analytical, mathematical, and creative problem-solving skills with a keen attention to detail.
- Maintain a high level of efficiency and accuracy in all matters.
- Perform all tasks with integrity and confidentiality.
Machines and Equipment Operated:
- Office machines (e.g., copy machine, laptop computer, telephone, fax, etc) and other devices.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.